Firstly, thanks so much for your Purchase and support of what we do, we love it that you love our Merchandise enough to buy and wear it!
We use a ‘Print On Demand’ Service, so our Supplier makes and sends out our orders as they are received, we hold no stock, so please make sure to check your Cart items are correct.
If you have any issues with an Order, please see below for all Store Policies and Returns and Delivery Information.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 7–14 business days
● Europe: 7–21 business days
● Australia: 2–21 business days
● International: 10–30 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/caps/etc.] may be longer than usual and may continue to increase until things get back to normal.
We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your Tracking Number (we always send with tracking) and contact Delivery Service
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders: How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out.
If you have any questions about your tracking or shipment, drop us a line at email@example.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged.
To help us resolve this for you quickly, please email us at firstname.lastname@example.org within 4 weeks time of product delivery with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know within 4 weeks of Product Delivery, by contacting us at email@example.com
Refunds are only offered to customers that receive the wrong items or damaged items.
If any of these apply, please contact us at firstname.lastname@example.org within 4 weeks of Product Delivery with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges.
If you’re unsure which size would fit better, check out our Sizing Charts—we have one for every item listed in our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled.
If that’s the case, please let us know at email@example.com within one week after receiving your order.
Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact us immediately at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you, however, you must notify us within 4 weeks of delivery and send pictures and information about the issue.
The return address is set by default to our Print on Demand – Printful facility.
When they receive a returned shipment, an automated email notification will be sent to you.
Unclaimed returns get donated to charity after 4 weeks.
If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to the Printing facility.
You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Returned by Customer
It is best that you contact us before returning any products.
We do not refund orders for buyer’s remorse or because you purchased the wrong item, size, colour.
We do not hold stock and all orders are ‘Print On Demand’, so please make sure you order the right item by checking your CART.
Any new order due to above reasons comes at the customers expense.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Therefore we reserves rights to refuse returns at our sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.